Process FAQ

View common process configuration and runtime issues in one place.

Approval Process

Question	Recommended action
Why does the Approval Submitter show as System?	Check whether the process was triggered by the system, and review the Initiator configuration.
Why does a parallel node show an approval reply button?	Check the processing rules for parallel or co-signature nodes.
Can approval comments be adjusted?	Review the enterprise approval comment management rules manually.
Does an Approval Process support viewing usage counts?	Confirm the statistics entry in process management or operations analysis.

Workflow

Question	Recommended action
Does editing data with a business button trigger a Workflow?	Check whether the button actually modifies fields, and confirm the trigger conditions.
What should I do if the data Owner does not receive a reminder?	Check recipient rules, message permissions, and reminder Action Configuration.
How can scheduled triggers take effect for historical data?	Review the scheduled trigger processing rules for historical data.
Which fields support triggering during change?	See the field change reference, and use the current Tenant capabilities as the source of truth.

Flow

Question	Recommended action
What should I do if a flow run failed?	View process logs to locate the failed node and error information.
What should I do if a flow does not trigger after publishing?	Check the trigger method, entry conditions, and Publish Status.
How do I confirm whether a flow updated data?	Run it with a test record, and check node outputs and the target record.